Our platform can handle all of your delinquency needs
from one day past due through charge off.

Best-in-class results

Recover faster with HeartBeat, our patented machine learning platform that automatically improves and optimizes engagement over time.

Better for consumers

Give people the power to settle their debts with a flexible, self-serve digital experience.

Scalability

Delinquency infrastructure that can scale efficiently to any collections or recover volume.

End-to-end personalization

Reach consumers with the right message, on the right channel, at the right time.

Trusted by market leaders. Loved by consumers.

We’re leaders in our field and work with trusted industry organizations
and regulators.

“Nobody comes close to touching TrueAccord.”

— Bank Customer

Become effortlessly digital.

The scale, intelligence, and consumer-obsessed innovation of the world’s greatest e-commerce brands. Now powering your first-party collections.

Retain is a fully client-branded solution that enables you to harness the power of machine learning and digital technology to boost early-stage collections.

Collect more

Reduce roll rates with intelligent digital-first code-based collections — powered by TrueAccord’s patented machine learning.

Reduce call center costs

Reduce call center costs, improve efficiency, maintain compliance and boost employee retention with a self-serve digital collections strategy.

Retain customers

Deliver a superior consumer experience that protects your brand and keeps customers coming back once they’ve resolved.

The Retain Difference

Harness industry-defining AI.

Retain is powered by HeartBeat — TrueAccord’s patented machine learning platform – to dynamically optimize the next best touchpoint for every consumer in real-time.

Plug and play - batteries included.

Retain comes pre-configured with everything you need to start collecting at scale: deliverability, a self-optimizing machine learning engine, code-based compliance, and digital expertise to drive engagement and commitment. No model building or tuning required.

Don’t change a thing.

Retain quickly and easily integrates with all of your agent tools and workflows – no painful migrations or “rip and replace” to get up and running.